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Delivery + Returns

DELIVERY

We will aim to ship your items within 24 hours of receiving your order. Please note that we do not ship on weekends or UK public holidays.

 

United Kingdom

Standard shipping £4.95 

3-5 working days

Express shipping £6.95

1-2 working days

FREE shipping for orders over £150

Europe

Standard shipping £14.95

FREE shipping for orders over £250

Rest of World

Standard shipping £19.95

FREE shipping for orders over £250

* PLEASE NOTE:  We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies to all orders placed outside of the UK and Europe.

 

RETURNS + EXCHANGES

If, for any reason, you are not happy with your purchase, please don't hesitate to send it back to us within 14 days from the order date. Just send an email to hello@lusophile.co.uk detailing your order number and the items you wish to return and we will guide you through the steps. 

Please ensure that you send your returns using a trackable service. 

We will aim to process your refund within 24 hours of receiving the goods, provided they are unused and fit for resale in the original packaging with labels still attached. Lusophile reserves the right to refuse returns that are communicated or sent outside of the 14 day returns period or where the items are not in the same condition they were in when they were received.

Please note that we will be unable to refund any shipping charges. If there are any customs or import duties associated with the return of the items, these will be charged to the customer.