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Delivery + Returns

DELIVERY

We will aim to ship your items within 24 hours of receiving your order. Please note that we do not ship on weekends or UK public holidays.

UK orders will be shipped using Royal Mail 2nd Class (signature required) and delivery time will be 3-5 working days.

The delivery time for Europe and International orders will be 3-7 working days.

United Kingdom

Standard shipping £3.95

FREE shipping for orders over £100

Europe

Standard shipping £14.95

FREE shipping for orders over £200

Rest of World

Standard shipping £19.95

FREE shipping for orders over £250

* PLEASE NOTE:  We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies to all orders placed outside of the UK and Europe.

 

RETURNS + EXCHANGES

If, for any reason, you are not happy with your purchase, please don't hesitate to send it back to us within 30 days from the order date. Just send an email to hello@lusophile.co.uk detailing your order number and the items you wish to return and we will guide you through the steps.

We will aim to process your refund within 24 hours of receiving the goods, provided they are unused and fit for resale in the original packaging with labels still attached. Lusophile reserves the right to refuse returns that are communicated or sent outside of the 30 day returns period or where the items are not in the same condition they were in when they were received.

Please note that we will be unable to refund any shipping charges. Please also ensure that you send your returns using a trackable service.